Had a heat emergency during the coldest day of the yr. Out of the 10 places I called..these guys were the only ones to call me back. Came and fixed the issue. I will be using them all the time from now on. Excellent service!
— Karen G.
We have used Rocky for installation of a new gas furnace and water heater and the work and professionalism were both excellent! He also helped out with two plumbing emergencies: once when we had some rotted pipes and water shut off and once when we had clogged pipes and sewer leakage. We were very pleased all three times and highly recommend this business!!!
— Elizabeth H.
I have had to use this company twice now (both in an emergency at short notice with water all over the floor) - once for a water pipe to the refrigerator and again now for my water heater - fantastic service - there within 45 minutes and both jobs done at a very reasonable price - great staff that attended my house, courteous and friendly - would highly recommend if you need a plumber....
— Mark C.
Quality professional service and staff that care about the customer's needs. They provide superior service and make sure that the customer is happy with their work upon completion. Highly Recommended!
— Tim Q.
I want to thank R. Fresolo for doing such a great job getting my mom's heating up and running. Fast, efficient, friendly, and professional. I know who to call if I ever need plumbing or heating work done.
— Stephen P.
Rocky and his team did an amazing job converting us over to gas. They explained our options and helped us choose the right system for our house. Whenever we had questions he was quick to respond. We couldn't be happier and recommend them for any work you may need done. Thanks Rocky and Team!!
— Amy S.
Water heater went Sunday morning on December 27 fully replaced, efficiently, cleanly and in a pleasant and courteous manner by NOON December 28. Rocky just plain ROCKS! We have a pro for our heating and plumbing!!
— William H.
Thank you for an amazing job! They refinished two of our bathrooms and installed all new piping in our three decker house. Not only did they go above and beyond in terms of quality and punctuality, they even power washed our drive way after the dumpster left and even cleaned our stairs!! They are excellent people and we were so happy to find them. Thank you Rocky!!
— Veronica F.
40 years in business and with good reason. My heating system failed and I gave them a call. Later that day they arrived and quickly identified the problem. Unfortunately, the part needed to be ordered. They said they would install as soon as the part arrived. A day and a half later they text me asking if I'm home because the part arrived. Twenty minutes after that they are at the house. Part installed and system running smoothly. They will be my go-to for any future heating needs (and plumbing too)!
— Kevin F.
R. Fresolo has been our plumber on and off for a little while now. We recently replaced our heating system through Mass Save and hired them to do the work. They were awesome. Last night our new system was working but not heating the house. Called first thing this morning and they came within the hour to fix whatever was happening. They always provide the best customer service; calls are returned promptly and when they say they are sending someone out and someone will be there soon, they mean it. Any one of the employees that have ever been to my house have been respectful & professional. I can't say enough good things.
— Elissa B.
My husband and I just bought our first home in Worcester, and as with all older homes, it came with some issues. We had backup on one side of our sink, and a leak under the kitchen sink as well. I emailed Rocky Sunday evening and he emailed back within an hour or so saying that they would be here Monday morning - WOW. Mitch arrived when promised, went over pricing details (which Rocky had previously gone over via email) and got to work. Not only did he do a great job and do it correctly, he was also very personable and left the work area spotless. SO glad to have found this company - we will be using them for any/all plumbing and heating work going forward.
— Jessica D.